Personal information we may collect
We may collect the following types of information from you in order to effectively provide you with our services through our Website.
This can include:
Identification and payment information:
- full name;
- date of birth;
- payment details; and
- ABN and company details.
Contact information:
- residential address;
- phone number(s); and
- email address.
Other information:
- vehicle details (e.g. registration number);
- details relating to inquiries you make through our Website;
- information automatically collected when you visit our Website e.g. the type of device and browser you use, and your approximate location;
- records of your use of our services; and
- images and/or recordings onsite at our stores.
How and when we might collect your personal information
We may collect and store your personal information for a number of reasons in order to allow you to receive our services and use the Website.
This may occur:
- when you create an account on our Website;
- when you make a booking on our Website;
- when you attend our premises;
- if we ask you directly for personal information in order to provide you with our services;
- when you visit our Website;
- when we process payments in exchange for any services;
- when you contact us and provide us with your personal information via phone, email, letter, use of our Website, social media, in person or any other medium;
- when a third party provides us with your information e.g. someone purchases a gift voucher for you; or
- if you are a candidate for employment, when you complete forms as part of your employment application.
How we use your personal information
Magic HCW uses your personal information provided to us to contact you, as required, to provide you with our services.
We may use your personal information for the purpose of:
- creating and managing your account;
- providing you with our services;
- researching and development of our Website and services;
- fulfilling any of our reporting obligations;
- maintaining accounts records, tracing and verification in accordance with our security procedures;
- creating staff training programs;
- marketing; and
- communicating with you about promotions we offer via email, phone or any other medium.
You may opt-out of receiving direct marketing at any time by contacting us on the details provided in the “Contact us” section of this Policy.
If you do not agree with your personal information being treated in accordance with this Policy, you should not provide your personal information to us, or consent to a third party doing so, nor should you utilise our services.
If we are not provided with the personal information required or us to effectively provide you with our services, we may not be able to provide you with the service you want or we may be restricted in the way that we provide the service.
How we store your personal information
Magic HCW takes every effort to store your personal information safely, and in accordance with relevant government regulations and requirements. We may hold your personal information either in electronic or hard copy form. When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. Our servers, computer systems and internet hosting are protected through necessary security systems including physical locks, firewalls, security systems and passwords.
How you can access your personal information
You have the right to access your personal information stored by us and to update our records at any time. To request access to your personal information, please send us a written request to us by using the information provided in the “Contact us” section of this Policy.
How long we store your personal information
Generally, we retain your personal information for as long as required in order for us to provide you with our services and fulfil any and all obligations we have to you.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on the Website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Cookies
Like many websites, the Website uses cookies to personalise and streamline your browsing experience with us. This helps us to provide you with the best and easiest experience possible when you’re using the Website. By using the Website, you consent to the use of cookies in accordance with this Policy.
If you leave a comment on the Website, you may opt-in to saving your name, email address and other information in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
You have the choice to customise your use of cookies through your browser, for example Firefox, Google Chrome or Internet Explorer. You can set your cookies as either prompted or refused. Please note that if you deactivate your cookies, you may have difficulty using our website or services correctly.
Comments
When visitors leave comments on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the Website.
Antivirus software
You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
Third party sites
If you use the Website, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our Website, nor the consequences of doing so.
Articles on this Website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect information about you, use cookies, embed additional third party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What rights you have over your data
If you have an account on the Website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. Please see the “Contact us” section of this Policy below for our contact information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Complaint process
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint – refer to the “Contact us” section of this Policy for our contact information. In your complaint, please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue.
Changes to our policies
We may make changes to this Policy from time to time. Our current policy will be available on our Website.
Contact us
You can contact us by phone on 03 9419 7419, by email at info@magichcw.com.au, or by sending us a message through the “Contact Us” link on the Website. [Note to Magic HCW: is the more appropriate email for privacy queries and complaints from customers info@magichcw.com.au or support@magichcw.com.au?]
Last updated: 6th August 2024